Shipping and Returns

Effective January 2021

SHIPPING

We can ship anywhere in the United States and certain other countries. Most in-stock items are processed for shipping on the same day of ordering.  Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays and so some orders may take up to 48 hours to process. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or back-ordered. You will be alerted in both instances.  You can either request a refund or to wait for items to be delivered.

Please note, we will not ship products internationally which are designated as “hazardous” under international shipping rules.

When you place an order, we will estimate shipping rates.  The calculated rate will show in your checkout cart, prior to purchase.  We do offer free shipping on orders of $60 or more for orders shipping within the US orders.  Shipping rates are calculated on current UPS rates based on the shipping service selected, the weight of the shipment, and the location to which it is being shipped.  Please note, in respect of international orders, you are responsible for the payment of any international customs, duties, and fees that may be payable on your order.  You will be contacted by UPS once your order has shipped and is clearing customs for the payment of any such fees, prior to the delivery of your order.

You can expect US domestic shipping to take around 3-4 working days unless there are any seasonal or COVID delays.  For international orders, the delivery time will depend on the service selected.  All international orders, via UPS, can be tracked from door to door.

As a small, woman-owned business, your support means SO much to us, and we will be monitoring our shipping service regularly to make sure it continues to be the best option for you.

RETURN POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. If you need to return an item, simply contact us at hello@feltpaperscissors.com. We’ll notify you, via e-mail, of your refund once we’ve received and processed the returned item.  Please note there are no returns and refunds on digital products purchased.

Return shipping will be at your cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

SHIPPING FAQ’s

Q: Where do you ship from?

Although we have a small shop in Portland, Oregon, everything from our online store is sent through a separate shipping company that runs our shipping warehouse in Indiana. Just like us, they are a small, woman-owned business, and we work with them directly to offer you the best service possible!

Q: Why is shipping so expensive?

Our shipping price is the actual shipping price charged to us! And since we absorb most of the shipping costs that we incur, we actually lose money on shipping.

While we wish we could lower the shipping costs for you or offer a free shipping option for everyone, we are not a huge company like Amazon. But we do promise to always give you our best! We read every email that gets sent to us, listen to your feedback, and respond to everyone personally. Plus, when you shop with us, you are supporting two small businesses!

In order to thrive, small businesses like ours need your support and your understanding on shipping costs.

Q: Can I find your products on Amazon?

You can find some of our products on Amazon through third-party sellers. We don’t sell through Amazon directly and have no control over what gets shipped to you through Amazon.

Q: How long will it take me to get my order?

Typically, it takes 3–4 days for domestic orders via UPS ground. However, we are happy to now offer other options (like guaranteed next day delivery) so you can get your order even faster!

Q: Why did you switch to using UPS for international orders?

Last year (and even this year), we saw some significant shipping delays via USPS due to COVID-19. We want you to get your orders on time, so we switched to UPS for a faster, more reliable service.

We hope this helps! If you have any questions or feedback for us, please reach out anytime at hello@feltpaperscissors.com.

We truly love and appreciate all of our customers, and we hope to continue inspiring you this year as you choose us to create and craft with.