Secret Garden Collection

SHIPPING & RETURNS

SHIPPING

We can ship anywhere in the United States and certain other countries. Most in-stock items are processed for shipping on the same day of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances.

Please note, we will not ship products internationally which are designated as “hazardous” under international shipping rules.

When you place an order, we will estimate shipping rates.  The calculated rate will show in your checkout cart, prior to purchase.  The US shipping rates for our products are flat rate weight-based rates. The shipping rates, to countries outside the USA, are calculated on current USPS Priority Mail International rates based on the weight of the shipment and the location to which it is being shipped.

You can expect US based shipping to take between 3 -5 working days.  All international shipments are sent, via USPS Priority Mail International, and should take between 6-10 working days.  Should there be any duties or taxes imposed on any shipment, these will have to be paid by you.

Please know we are constantly striving to improve our shipping rates as we grow our business.

RETURN POLICY

If your shipment is within the US, you may return most new, unopened items within 30 days of delivery for a full refund. If you need to return an item, simply contact us at hello@feltpaperscissors.com. We’ll notify you, via e-mail, of your refund once we’ve received and processed the returned item.
Return shipping will be at your cost. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please note, we will not accept any returns on any items shipped outside of the US.  All such sales are final.